Single Sign On Frequently Asked Questions
Frequently Asked Questions about Single Sign On authentication
Table of Contents
- What if I have two Active Directory accounts? HOT TOPIC
- What is Single Sign on?
- What credentials should I be using to log in?
- I can log into the Single Sign On page, but I cannot log into the system
because of an error or expired account message.
- Why are my credentials are not working?
- Where Can I Go For Further Help?
- What if I have never created a username or password for any system
at the Mount Sinai Medical Center?
The Single Sign On portal is a gateway for web based applications that use Active Directory credentials. You only need to enter your username and password once to gain access to the applications that take advantage of this portal. A system that currently uses this Single Sign On site is PEAK (Portal for Education and the Advancement of Knowledge). Other systems will use this authentication method in the future.
Use your Active Directory credentials. The following systems work with Active Directory credentials - if you can log into one of these systems, you can use them with the Single Sign On portal.
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I can log into the Single Sign On page, but I cannot log into the system because of an error or expired account message.
Single Sign On allows you to use one set of credentials for web based applications.
A prerequisite is that the application has an account setup and active for you.
Please contact the group that directly owns that application in case you run into this issue.
Some systems use only one set of Active Directory credentials to authenticate your account. An example, you have a different username and password for your email and your workstation. You need to know what set of credentials to use to successfully enter into a system. On occasion, for users with two Active Directory accounts, one is not used often or has never been used at all. This may make the Single Sign On refuse your credentials.
Order of Preference
In order of preference, the Single Sign On will read Hospital Active Directory credentials first and then School Active Directory credentials second.
You can direct the Single Sign On site the credentials that you want to use by pre-pending the "domain name\" to your username.
- mssmcampus\username - School Active Directory domain
- msnyuhealth\username - Hospital Active Directory domain
There can be a few reasons. Giving a call to the Help Desk will assist with clarifying if an account needs to be reset or if you need to be provisioned an account. Please specify what system you are attempting to log into.
|If you need assistance with...||Contact...|
|Further assistance with your credentials||Call the Hospital's IT Help Desk: (212) 241.4357, or dial 4HELP.|
|PEAK (Portal for Education and the Advancement of Knowledge)||firstname.lastname@example.org or call the Training and Education Division of Human Resources at (212) 241.1944|
|Blackboard||Call the Academic Support Center for IT: 212-241-7091. ASCIT@mssm.edu|
What if I have never created a username or password for any system at the Mount Sinai Medical Center?
IF YOU ARE AN EMPLOYEE:
You can use the Sinai Central self-help services to provision an account. Sinai Central can be found at http://sinaicentral.mssm.edu
- Click on the Login To Sinai Central link.
- Then click on the Can't access your account? New User?
- Follow the onscreen instructions.
IF YOU ARE NOT AN EMPLOYEE:
You may need to have credentials provisioned by Chief. The request for credentials will require a sponsor to provide a request on your behalf.